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Revenue's Customer Service rocks!

Back when I wrote about Revenue – the affiliate marketing magazine in September, I didn't know about the real worth of those folks.

After subscribing the Revenue Mag I noticed that something went wrong with the cc payment.

In fact, none of my credit cards were accepted – because Address Veriication is not supported in Europe's / Austria's banks – my bank people asked their CC company and those claimed they didn't even know it exists..

Well – last resort for paying my subscription offered by MRI Research (the publisher) was to send a check to the US - ouch… something I really couldn't do, as Austrian banks charge you like 20$ for a check … that's 20+% for a 92$ payment for the subscription and the back issues.

John from MRI finally found out that the Austrian Trade Commission (WKO) has a subsidary in LA and that they can send the check – and receive a normal Euro wire in Austria – without any fees…

COOL!

Not only did they send the current issue and the back issues on time (arrived within 4 days from San Francisco to Vienna!!) prior to the finished payment.

Not only will I learn a lot from their great mags about Search Engine Strategies, Design Ideas, Marketing Industry News, Legal Issues, Interviews With Industry Leaders, cool new affiliate programs and in general many ways to raise my level of revenue…

No – John & Yvonne from MRI research actually helped me to learn how to cope with the cultural difference between the old and the new world when it comes to payments… Even tought there are credit cards, paypal-like online payment systems there are still most of the US folks used to receiving their money via check… which has died 5-10 years before in Europe…

And they just helped me to find a cost-effective yet fast and easy (electronic) way to issue checks fast (locally) in the US…

Great … and another point – get the magazine! Very very interesting!

Quote:

Revenue is the first magazine dedicated to affiliate marketing. Montgomery Research focusses on the convergence of business and technology. Offering industry news, product reviews, cases studies, education, guidance, tutorials and real-life sucess stories.

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