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Effective and professional TWO-WAY communication

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Tue, 03/15/2005 - 11:41 — Christoph C. Cemper

The Financial Services Office of the University of Arizona has a fine definition of professional two-way communication … posted first in their

Values

Of course this is about creating a culture of effective listening, conveying and receiving ideas, information and direction both verbally and nonverbally.

  • display open, direct, honest, and positive communication
  • participates in creating a safe environment for venting, disagreeing, and giving feed back with others
  • shows ability to use tone and body language to express themselves positively
  • checks email and voicemail on a timely basis (I think THIS is one of the issues I mostly miss in definitions… I am sure you have contacts, lecturers, customers, bosses or co-workers that ignore your sent mails ("didn't get it…") because coping with your questions or critisim would be too much of personal effort
  • takes time to research and think through issues before responding to customers & co-workers verbally or via written communication (well – see above)
  • demonstrates ability to constructively argue and facilitates this with others

A "recent survey" of the top 100 SMEs in the US found that the best companies communicated regularly with employees and valued their feedback. Listening and acting upon suggestions – so simple? ... discussed more in detail here

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