Today I found one of my dedicated servers at theplanet sitting there,

unresponsive and dead – about 10 different projects lost all traffic, income etc

I'm paying those guys for "managed admin services" which means support with server hard- and software issues and of course a "hand" at the location…

For a second time in a row, for the same server, it happened to me that the admin guy saw the dead server and posted a pretty dumb statement like

And that's the status I got after 18 hours

(counting 30 hours downtime now)

No further information, no response and of course the whole server is DEAD

the reboot console even tells me "Current power Status: OFFLINE"

so it looks like the whole thing is unplugged

I did have issues with TP, their admins screwing up config sometimes, unable to fix issues that I found later on myself, but THIS incident is by far the most unpleasant and hugest outage I ever had.

I think it is way time to look for a new server hosting company.

Update about 12 hours later:

I found out that the guy who left the machine hanging for 18 hours was the exact same Mr.D. who left the machine hanging there for 8+ hours back in November…

can you believe it?

The last time I wrote them "I hope Mr.D. won't leave our server unattended for a whole workday the next time, else I will seriously consider moving all managed services somewhere else…"

Well, I'm not considering that anymore… I already ordered a new server.

Update another 15 hours later…

I could recover my data with a LiveCD , moved to a server ordered from SoftLayer and called this server with TP

Crazy thing is that they state

This is a number where you can talk to an EV1Servers representative. If they would answer. They even have a live chat facility, with 13 people in front of me… for the last 20 minutes…

Well, should they decide to charge the server anyway for the next month I'll make my bank get a a chargeback… and move away with the other 2 servers as well..

This company is the perfect example of what often happens if you merge two huge companies, often previous competitors…

The overall outage due to this incident was 50 hours for about 30 projects … as you can image I cancelled that server

Update 3/14: two servers cancelled already

after EIGHT WEEKS later, I got feedback from “the planet”

2. Notification to phone contacts and restart of monitored services

should give you a pretty clear expecation what that company is responsible for.

but

NO phone contact was made – they did not even try

NO restart was made , and that could have curing a lot already

Instead the planet “admin” just waiting for an answer

to the question “did you change anything” ... (see above)

How crazy are these people to say that leaving the server unattended, unrebooted AND the owner unnotified

is proper action ???

Well, again I feel very confirmed to have cancelled 2 of 3 company servers already. the 3rd one follows next week

ThePlanet.com don’t care for long term customers any more.

Sad story.